Head of Operations
Role: Head of Operations
Supervision: 2 Direct reports, 16 indirect
Reporting to: Managing Director
Supertouch® is protecting lives as one of the UK’s leading manufacturers and suppliers of Workwear and PPE. Known throughout workplaces nationwide for providing a diverse range of high-quality safety products, you will be joining the company during an exciting period of product & service development where operations will play a key role in the growth of the business.
Definition & Scope:
The role of Head of Operations is a senior position and is there to ensure that all the parts of the product delivery processes come together to deliver high quality service to the customer. This position will also be responsible for the policies, practices, and operations for the Safety, Health, and Environmental functions within business. This role is vital for ensuring that a strong reputation is maintained in the industry.
Key Responsibilities:
- Ensure Health & Safety compliance; champion safe working and toolbox talks.
- Oversee daily DC operations (receiving, picking, packing, dispatch, returns & replen) to meet OTIF and order accuracy targets.
- Continuously improve warehouse efficiency and effectiveness.
- Manage, motivate and train warehouse staff according to company policies.
- Report all stock discrepancies, damages and or stock picking errors.
- Ensure clear productivity targets are defined and met .
- Be responsible for all aspects of health and safety within the business environment including implementation of policies, procedure and systems to provide for a safe and secure business operation.
- Own and report on operational KPIs (OTIF, order accuracy, average order processing time, etc).
- Be responsible for site security and act as a key holder when required.
- Manage budgets and cost efficiencies in all aspects of the operational processes [freights & forwarding, packaging, waste management etc].
- Ensure communication between departments is ongoing and utilised to maintain an environment of continuous improvement, managing peak periods and bespoke printing workflows.
- Keep an equipment maintenance log and ensure that all equipment is regularly serviced and kept fully operational to the required standard.
Key Skills Required:
- Organisational & general man management
- Problem solving – a “can do” attitude
- Leadership and motivational skills
- Communication – verbal and written
- IOSH health and safety qualifications (desirable)
- Planning - staying ahead of the game and ensuring that plans for the future are clearly labelled out for everyone to follow.
Established in 1996, Supertouch® specialise in the manufacture and supply of quality Personal Protective Equipment (PPE) and Workwear solutions. We employ over 60 people from our head quarters in Smethwick, West Midlands and over 500 people at our garment factory in Karachi and office in Islamabad, Pakistan. Our purpose is to protect lives. In doing so, we design, manufacture and supply high quality PPE and workwear, while as an ethically run family business, 50% of our profit goes to charities helping to raise people out of poverty, fight illness or gain an education in our communities. Find out more at supertouch.com